Retiree DCP Premium Refund Transition
We’re making improvements to how your retiree DCP Premium Refund is administered. Starting in June, WEX will take over as the new administrator. This change is designed to streamline the process and enhance your overall experience.
To help you navigate this transition, we’ve compiled answers to frequently asked questions below. Here, you’ll find everything you need to know about what’s changing, what to expect, and how to get support if you need it.
Contact WEX
Benefit Participant Services
5:00 a.m. to 8:00 p.m. MT
Monday through Friday
866-451-3399
[email protected]
Live Chat available at: wexinc.com/contact/health
CSU Human Resources
1. Why is the DCP Premium Refund process changing?
We are transitioning to a new administrator, WEX, to improve the efficiency and consistency of the DCP Premium Refund process. This change will help streamline payments, communication, and the annual recertification process in November.
2. Who is WEX?
WEX is a trusted third-party administrator with experience managing benefit reimbursements. They will now be responsible for issuing DCP Premium Refund payments and supporting our CSU retirees through the process.
3. Do I need to do anything right now?
No action is required at this time. Your reimbursement will continue without interruption. You will receive more information directly from WEX as the transition progresses.
4. Will my payment schedule change?
The timing of your payments is expected to remain consistent and will be deposited the first week of each month.
5. How will I receive communications going forward?
After the transition, WEX will communicate directly with you regarding your DCP Premium Refund. This may include emails, mailed notices, or updates through their secure online portal.
6. What’s changing with the annual recertification process?
WEX will manage the annual recertification process going forward. The timeframe in which the certification is completed will not change and will continue to occur each November. Once the process is in place, you will receive notification directly from WEX on how to re-certify your premium for the next calendar year.
7. If I have a change in premiums or banking information, how do I update that with WEX.
Contact WEX at 866-451-3399 or
[email protected] to initiate any changes in your mailing or email address, plan, premium or banking information. You will have the ability to make changes directly in the WEX portal or by completing a paper form.
8. When will I have access to the WEX portal?
Specific information on when you will have access to the WEX portal will be shared as soon as it’s available.
9. Will this change affect my eligibility or refund amount?
No. This transition does not impact your eligibility for the refund or the amount you receive. It only affects how the process is administered.
10. Where can I go for help or more information?
You can visit this webpage for the latest updates. Once WEX begins administering the program, they will be your primary contact to provide information for support, but Human Resources will always be available to assist you.